Their dev support on discord is S-tier, but every now and then some issue has to be moved to email support; where it dies. It always takes months for something to be resolved, if at all.
My only consolation is that every other provider is just as terrible.
This is also a red flag
I don't really like Discord, but i must admit it is a smart choice.
What kind of company builds itself as only being a product usable by developers? We're a small niche market at best.
What kind of excuse is that? I've seen so many small businesses using Stripe. I doubt all their owners are developers who are comfortable with Discord.
For the customer?
By default, you have a linear, IM-like UX, but it is trivial to fork conversations on specific topics.
Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.
Discord support is hell on Earth.
This is Stripe opting to go to where a core customer segment (developers) live. Discord sucks but from a business perspective it’s smart. You wouldn’t use their Discord chat for just any issue.
My experience with Authorize.net support was really good. Their tech stack/api was absolutely archaic, but you could talk to real humans.
Very few errors, except in the early days. I hate them because of the complexity of the solution (I needed a relationship with a separate "payment processor" that has changed names/systems/owners five times in those 20 years) but I have had few problems with withholding etc.
But my monthly charges and individual charges are very consistent, and chargeback rate very low (but not zero).
https://www.authorize.net/en-us/resources/our-features/advan...
Note this is different than the Discord dev chat which is for technical questions.
Once I get live chat it may take a day or two to resolve but if it takes longer I just hop on live chat again and pester them until it's escalated.
According to the OP.
1. The UX was confusing and the OP couldn't find those options.
2. Stripe somehow has some logic that disables it specifically for that person or that person's region.
3. The OP didn't actually try and is lying in their post.
1 and 3 are more negative reflections on the OP than Stripe. And for 2 I'd need more details.
I saw this in the replies to the comment:
> The "chat" and "have us call you" options get greyed out once they have frozen your account.
But from my own experience, that is wrong. Also OP didn't say their account was frozen just that the money from that particular transaction was being held.
>Stripe somehow has some logic that disables it specifically for that person
I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common.
I don't particularly care in any case, I just had the impression that you might of missed that specific line when you wrote your original comment regarding the short wait times you've had when calling support.
Edit: Seems like you saw the other post as well.
>But from my own experience, that is wrong.
Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
No, I meant that as literally "somehow" as in "has some logic to"... no implication of difficulty. But I can see how that may sound that way.
> Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
3 people is not a large sample size. I did notice an issue where it is grayed out until you select a topic. Which may be partially at play here (which is a UX issue).
My accounts got temp locked because they needed to verify some KYC information. Maybe there is another more severe level of lock that does gray it out. But then I'd need to know way more details about what Stripe thinks the OP did to get that lock before I start blaming Stripe or the OP.
FWIW I asked upthread to a Stripe person, and they do apparently grey out the support/call buttons in certain situations.
> The "chat" and "have us call you" options get greyed out once they have frozen your account. They do not allow such users to have them call. You can only receive a call if they have not frozen your account.
I suppose you can create a second account and then contact support from there, but they'll probably flag you for ban evasion and make your situation worse.
That's neat and all but try to get them to actually fix anything. They will 100% move you to email once you explain your issue (assuming it's not "I can't find my password" or equally basic) and then you will be in limbo. I hope you enjoy no one responding to your ticket for days/weeks at a time even after you provide them with all the info they ask for.