Hi there, so sorry to hear that. I’d try visiting our billing page under settings/billing and see if you can select the free plan from there. If that doesn’t work, send me a note at timofey@retool.com and we’d be happy to fix this
I do have a question about plans if you happen to know the answer. I see there's an option to share an app publicly (I'm assuming this wouldn't require people to log in to view?), but when I select it I'm shown and error that my current plan doesn't support this. But when I go to view the plans none of them mention a public view feature so I have no idea which one I would actually need for that.
Also do you guys have any programs to sponsor small open source projects with free or discounted higher tier plans? I'd love to migrate my open source project over (a dashboard that tracks various metrics), but I would need the publicly viewable options and I'm not sure I can cover the cost since I'm doing this pro-bono.
On public apps: we are in the process of creating a separate pricing package for that based on something other than users (e.g. pageviews). Since you're working on an open source project, we're happy to offer it to you for free; will follow up over email.