Dog-Fooding Process Problems
I am trying to improve my internal team’s dog-fooding process. It’s a bit cumbersome between Confluence docs and Jira. Anyone else facing this? Does anyone have any suggestions on processes or tools?
For example, at my company, we talk a little about "dog-fooding", but ultimately our product is one that most people in the company don't need most of the time, so at best "dog-fooding" means "regularly pretending to be a user" rather than actual internal use.
It's a web application for a fintech company. We aren't necessarily users of the application either, so we use an internal test environment where we pretend to be users. We do this because we believe that the wider team will use the product in different ways and catch things that the ones involved with the development may have not considered/missed.
The way in which we do this seems far away from optimal e.g. Context switching between different tools to raise found issues which will then be manually replicated as tasks in the hosts Jira board.
I've done a similar activity with the team (as a team) and it really benefitted from having a range of experience levels. Fresh eyes + subject matter expertise = lots of issues identified.