He's a smart guy but honestly, I think he also lost touch just like Page etc.
When he came to Waterloo to visit it was because he happened to be in Toronto pitching the Sidewalk Labs "spy^H^H^Hsmart" city thing. Remember that? Look it up. Fiasco IMHO. To me, being deeply involved in that debacle is indicative of a kind of business and intellectual arrogance that seems out of touch with reality.
He used to bring Henry Kissinger in for "fireside chats" at Google. He seemed/seems very fascinating by this kind of ... technocratic realpolitik. Google playing around in that area is a really not good look and did not in general get good reaction from the staff and looks really dubious in the current era.
There's enough ungrounded conspiracy theories about Google, they don't need, y'know, actual conspiracies.
But as a manager he definitely seemed to have a better sense of how the day to day operation of a large engineering firm can work.