As an Ops, this sounds like a very overworked ops team. I can write a production worthy postgres module in less than a day, maybe a few hours. Or... just a subpar team, as much as I hate to say that.
I'm glad those 2 ops at my current spot finally have help but they were alone for years while the company was generating a ton of revenue which bothers me but seemingly was their own decision; nobody told them they were overworked until us more SR ops people arrived and went out of our way to pull work away from them.
Having all sorts of different teams (style, culture, language) relying on you to not gate-keep is.. stressful at times. I try to context switch as little as possible but sometimes it just can't be avoided.