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>random new product ideas that come from a chat with a coworker, or improvements

I've had this happen plenty of times over text.

I suspect the "cross pollination" might get balanced out by the ability to interact with anyone at the company, rather than just those on your floor or building.

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That's a good point as well - I suppose you could argue the likelihood of entering a conversation like that over text vs in person. In my experience you're generally a bit less likely to end up off track in text as opposed to talking, simply because it's usually slower - you can't bounce ideas back and forth at the same rate (not to say you can't, though)

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