> I won't engage with "what people actually want" except to point to sales figures, I guess.
I'd say that a person's first purchase of a Tesla only signals what they think they want. If they buy another one after the first then I'd agree it is actually what they want, or at least they like the other benefits of the Tesla enough to outweigh anything they don't like.
I believe I fully understand the new paradigm. I had a 2018 Volvo XC90 and it's sort of a hybrid between the new and old paradigm. They have a fairly large screen (not as large as Tesla) and then a handful of buttons for functions that are fairly important if something is wrong with the screen (front window defrost, rear window defog, etc). I sold it after a year because I did not like it.
It also supported voice control for all of these features, as did my BMW before that, as does my current vehicle. Voice control sucks to varying degrees on all of these vehicles, and if someone in the car is talking or you're on a phone call, you can't adjust things with your voice. I'd rather just have buttons and knobs with tactile feedback that are always available.
But it's true, maybe other people don't want tactile controls. I mean, UX in general tends to disagree with this notion, but the iPhone beat the blackberry so it's possible that my in vehicle preferences are not what everyone wants.
Either way, the automakers win with lower costs.