It’s probably too big for one strong personality to get it back to the Don’t Be Evil days.
Regulation, litigation, or split it into pieces.
Regulation, litigation, or split it into pieces.
I should not be able to get customer service from a random McDonalds franchise over a chicken sandwich easier than a company that we spend thousands, tens, or even hundreds of thousands of dollars with.
They do not get to use "We're too big with too many customers" as a defense. They can figure it out.