I really mean my original question. I think what CF is doing is trying to behave like a utility, and i think it's arguably in their best interest[1]. You seem to think that it's very obviously not in their interest. Care to elaborate on why?

[1] because their business scales very well, so they'd prefer to be considered reliable, so that competition doesn't have that available as a differentiator; any attempt at applying content-dependent rules either uses lots of heuristic automation or is reactive in response to Twitter storms, neither of which is predictable and reliable