I really appreciate the transparency from them. They even lost out which models of RAM they have tested for compatibility so you can buy on your own. I just ordered a computer from them and I sourced those parts separately for something like $70 savings but I’m actually having second thoughts because

1) if I source from them I’m more positive that they’d be able to help me if I have problems within the warranty period, so maybe saving $70 on a $1600 purchase isn’t worthwhile

2) peace of mind vs the mess of counterfeits from Amazon third party sellers

3) they are a small company and I want them and help them to succeed because I love what they are trying to do (but also, selfishly, I need them to stick around if I want to order parts in the future)