>Side note the most common problem for the PS support queue was PlayStations not reading disks properly.

I laughed when I read the following quote from Andy Gavin's blog, now I'm crying after seeing yours.

"Kelly asked how many of these CD hits Andy thought a gamer that finished Crash would have. Andy did some thinking and off the top of his head said “Roughly 120,000.” Kelly became very silent for a moment and then quietly mumbled “the PlayStation CD drive is ‘rated’ for 70,000.”

>The fix was to turn the machine on its side or even upside down to get the CD closer to the laser.

Was this the precedent for marketing the PS2 vertically?