A while before the TC video came out, I had an appliance repair person working on my fridge and asked him what he thought the best detergent was and he said use powdered, not the packs. So we switched to that.
Not long after our dishes were never getting cleaned. I thought it was a problem with the dishwasher so I took apart the filter, cleaned all the sprayers, etc. but nothing worked. Was thinking we needed a new dishwasher until one day we ran out of powdered detergent but had a couple packs left over so my wife used one.
Bingo! Our dishes came out PERFECT. We haven’t had a single problem since.