Credit Karma Hurt People’s Credit Scores Using Dark Patterns, FTC Alleges

> Fewer than “1,500 people have ever contacted us” about issues related to the complaint, a Credit Karma spokesperson told McClatchy News.

That's a metric that would have my company in "all-hands-on-deck" mode to fix the obvious problem. How can you claim to be data-driven when such appalling data is staring you in the face?

I know we all know the answer to this question, which is that the data were also showing a higher engagement (and higher revenue) despite the complaints, so that's which side of the A/B they chose.

“ We fundamentally disagree with the FTC’s allegations about marketing terms that aren’t even in use anymore”

Two problems: they explicitly dated that people were pre-approved and then denied them (after performing a credit check that would impact their credit score no less). Second: it doesn’t matter if they have stopped committing fraud, what matters is that they were.

You don’t get to use “I’m no longer committing crime” as a defense against accusations that you were committing a crime.

There are of course the usual US credit issues - no amount of credit checks of any kind should have any impact on your credit rating, etc