I agree! But the person at the top of this thread wanted to help the janitor, and that's not what they are doing: they are, at best, helping the people who pay for the janitor, whether you want to model that as the company or the customers of the company. And that's a reasonable (or even "noble") thing to optimize for (though if you work at the company and are being paid to do something else with your time or mental effort you aren't helping the company either as you are just reassigning peoples' roles that were carefully chosen), but it simply isn't the same thing as helping the janitor, which is what everyone seems to think they are doing. You 100% shouldn't be an asshole to the janitor: they are people like you and you shouldn't avert your eyes or ignore their presence as if they are a pariah... but I think if you talk to them for a while you will realize more of them than you seem to think understand how this works as they are often a unionized position and their organizers are making sure everyone knows to keep work up and not tolerate their job being redistributed to others.