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Comment by 6644logan | Hacker News Reader

> You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want.

A local transcription, manually triggered service would solve the concern I think.

> You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want.

I think there's a difference between free users with a "hey, my app is broken" complaint and "hey, you just did something incredibly wrong" complaint. It would be like if free Dropbox started uploading random files that it wasn't allowed to in the settings.

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> I think there's a difference between free users with a "hey, my app is broken" complaint and "hey, you just did something incredibly wrong" complaint. It would be like if free Dropbox started uploading random files that it wasn't allowed to in the settings.

The thing is, you would need to review each of the complaints to know which is which. If you're providing no support and because you're not taking money for the service there is no real liability (depending on the contract) being a non-customer would mean, if they do something incredibly wrong you need to get a new provider.

If you're not a customer, you can't expect support. If you want support, pay $10 and then fill the ticket. It just annoys me when people complain about not getting support when they've not paid for anything.

> because you're not taking money for the service there is no real liability

Just because you're not taking money doesn't mean you can break the law without liability! Even outside of GDPR/CCPA, most states require all parties to consent in recording and every state requires at least one party to consent in recording.

I do agree that this is the kind of service worth paying for if you want privacy and I'm not a lawyer so I can't say that this is actually illegal, but if you're ignoring not just "hey this is incredibly wrong" tickets but "hey this is illegal and I'm warning you before I file an official complaint" that seems like it will end poorly.

> If you're not a customer, you can't expect support. If you want support, pay $10 and then fill the ticket.

I think the support ticket was only mentioned in the sense that a journalist would: "we contacted the company; they did not respond to the allegations."

the whole purpose of taking complaints is to...review each one of them to get a view on what remediation is required of your service.

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