I stalled the laptop purchasing decision for my mom and grandmother and ended up letting other family members get my grandmother a laptop (Windows), and I let my mom get talked into buying a Mac by some friends and family members and abdicated all tech support responsibility by arguing that I only knew how to use Windows.

It worked; all blame is shifted away from me (as it should be) to the electric contraptions and other people who talked them into getting the laptops in question.

I think I increased my life span by twelve years and freed up a couple of hundred hours a month by that.

I am basically the Machiavelli of tech support.