Tons of people here are well monied professionals who struggle to put themselves into another person's shoes. They grew up privileged, got to go to school/college, and ended up on a good career path. They're people who will unironically say people should "pull themselves up by the bootstraps," and claim that we're in a meritocracy where hard work guarantees financial stability + success.
They have no idea what it's like for a person struggling to get by, and they've been sold a lifetime of "poor person = bad," or "poor person = lazy" propaganda.
There are lots of people here that struggle with basic empathy.