Yes, it is. For both batteries and displays - across many different ocasions over the years. Unfortunately. That's why I let company I work for to buy me some nice repair equipment so I can atleast extract the data & do some things by myself.

Are you an actual Apple employee with some power to help me (or help the situation in general)? If so I'd be really glad and more than willing to share all my information with you! Let me know. We buy Apple products worth roughly ~$10-30k every year depending on the stuff we are getting so I'm afraid that we are not that big to be interesting by ourselves but we are certainly bigger than 3 iPhones a year :-)

I'd be the first person to actually celebrate having some official way to either repair my stuff or at the very least a way to get genuine parts without having to jump through multiple artificial hoops designed just to piss me off.