Whether the US is a democracy or not is defined at the state level, not the federal level, which is why it can be seen as inaccurate. But because the states have democratic elections, the US can be called a democracy.
> Democracy (From Ancient Greek: δημοκρατία, romanized: dēmokratía, dēmos 'people' and kratos 'rule'[1]) is a form of government in which the people have the authority to deliberate and decide legislation ("direct democracy"), or to choose governing officials to do so ("representative democracy")