Hacker News Reader

Seconded—perhaps a third-party seller or shipper who's been compromised.

Amazon specifically does not want third party sellers contacting customers through side channels other than Amazon itself, and thus does not typically give out emails directly.

Third-party sellers are typically given an address like <gibberish-hash>@marketplace.amazon.com to which they can reply, and correspondence is then forwarded by Amazon to the actual customer's email.

If they actually cared I'm sure there would be a way to report these kind of issues. I got physical mail about submitting review for a product that I bought from Amazon (sold by company X, shipped by Amazon) in exchange for Amazon Gift card. The mail did contain name of the product. I tried to report it and

* there was no obvious way to do it. Closest thing was by reporting issue on product.

* there was no way to show the customer service agent a picture of the mail. Chat did not support sending pictures & they were unable to open imgur link.

* agent recommended me to leave a report it by leaving review to the seller page. I did that and next day review was deleted.

Right. So why does anyone business with such a crap company?

(I must admit I created them approx 100 USD/EUR turnover last year and 20 USD/EUR this year. Sometimes all alternatives are so much worse.)

Reply on news.ycombinator.com