I understand why you might feel this way, so let me try to explain.
Sign languages are a completely different modality/type of language than written and spoken languages. For example, American Sign Language (ASL) is completely unrelated to written and spoken English, and conveying a message between languages is often complicated and requires someone to actively interpret -- it's more of an art than a science. So while Closed Captioning was a huge step forward for making things accessible to deaf and hard-of-hearing people, it's still a subpar method of communication because for deaf people, especially deaf immigrants, written English is often their 2nd/3rd/4th language. When you are communicating important information where comprehension is essential, you *need* an interpreter.