As far as I'm concerned the IA can stick this up their arse.
They REFUSE to acknowlege my request to have a personal website that they've managed to archive removed.
It's a person blog that I want online so I can give the URL to family and friends, but I keep it out of Google etc with robots.txt. But once during an upgrade of the backend software I stuffed up the robots.txt and they crawled it until I fixed it up.
Will they reply to my emails? They will not. I'm so frustrated, they just IGNORE emails.
Don't support these clowns.