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> Or they could have recalled faulty devices, you know. To fix them and provide the experience they promised originally.

It’s not faulty devices, and a quick google search will show you that cell phone batteries have a lifespan of 2-3 years in average.

> It’s not faulty devices, and a quick google search will show you that cell phone batteries have a lifespan of 2-3 years in average.

Please, try reading this again

> The issue is not that battery degrades, it is that their phones could not handle it and shut off when charge still remained.

The capacity of the battery was the issue, unless you’re talking about a different issue. Older batteries were unable to meet the power demands.