Is it possible that your boss actually didn't leave this whole thing in your hands? Are he and you the only IT people in the entire company? Is it possible he just didn't give you the details because other people are handling it?
yes he and I are the only nerds in the company.
i believe the feature update gets doled out through a third party, and i am in the position to ensure that our workstations receive the feature update and troubleshoot should any issues arise. problem is, i cannot even access the program in question and am responsible to ensure a smooth transition. i just don't know where to even begin.
sorry if i had confused anybody, i myself didn't/don't understand the actions i may have to take in the case of a catastrophe.