I am all for wfh, but now as a part owner of a business which is growing fast enough so most customer facing staff cant keep up, I am considering a hybrid.

The knowledge just does not propagate and all the colab apps in the world will not help if you have 3 shifts. Virtual meetings with cams off or even on, you dont know if the people follow.

I dislike paying for an office but it seems unavoidable.

I dont think half the team is doing nothing , I know for sure, seen the dev commits etc. And if they do something, they do not do it right or efficiently, despite procedures written down to the t and many training.