Was this book useful to you in practice? Found compelling (if few) negative reviews on Amazon.
I am a fairly beginning app developer and wanted to learn more about copywriting and communication. After reading this book I looked over my past e-mails to customers and realized that my sentences were either outright confusing or communicated that my software is buggy.
One take on the message: you must understand your audience well enough to adjust your words to the most common denominator. Otherwise, people will misunderstand your message and it will confuse or backfire.