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The old money taking intermediary that doesn’t take responsibility: happens all the time with all the things. Don’t take shit from these shoulder shruggers and try not to use them. Not just booking websites but tradespeople and wrapped finanical services too.

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So you'd personally register at a stock exchange to avoid dealing with a broker?

No but I don’t have a choice there. I have had shares locked up for a year due to a broker blaming another bank dealing with shares moving to another exchange (not my choice) though. So just waiting and no organ grinders to help me.

Is it possible to do so for free?

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