People smoke, use drugs, over eat and drive drunk if allowed to do so.
Socially, people go back to abusing spouses, practice deshumanizing religious acts, elect politicians that just lied to them and buy products that have let them down before.
We do a lot of things that bad for us, that doesn't mean it's a good thing.
If heroin was legal, I'm pretty sure the company selling it would make a good quarter report as well.
It doesn't mean apple doesn't do a lot of things right. It does. People are not very technical, they want sane default. They don't want to fiddle with tech. And apple provides that. In exchange, however, people accept the lock in.