Designers gonna design. Even if it's a stupid mess. I wonder why nobody from Google ever shows up when there is negative feedback.
On that hand: Google never cares about feedback, you can't submit it, if you can it gets ignored.
On that hand: Google never cares about feedback, you can't submit it, if you can it gets ignored.
Personally, I hardly use YouTube unless I follow a direct link. I have also disabled all feeds, comments, and suggestions using uBlock Origin.
If you expect that people are stupid you will get stupid interfaces.
There is just no way to endlessly improve a UI. At some point if you have 3K people work on it it will become a hot mess.
Yes. A sane person or organization must be able to make judgements that include values other than narrow metrics.
If your engagement numbers told you to jump off a bridge, would you?
So far I have not encountered a single big tech company that is able to factor in values into decision making at this level. I don’t know whether we even have the tools for that. The incentives (promos, bonuses), company size (internal competition, changing ownership, focus on growth), being public (relentless growth), etc, etc - all of that contributes to this outcome.
Personally I prefer a more thoughtful and caring approach to introducing changes, but knowing how the industry works I don’t see a lot of space for that.