That's not at all what happened here. Criticism implies that there were any useful hints on what exactly is bad or should be done differently, instead of vague ridicule and insults. And BTW, excusing asshole behavior like that is not a good thing to do.

She actually tweeted back both of them asking for details, a level of understanding neither tweet actually merited (but still a good strategy), and got no answer.

There, now you won't even need to read TFA :)