10 Billion dollar question: Who were the counter parties to these trades where customer funds were "lost".
They accept FTT as collateral, give out a leveraged loan to the other company. The company spends that money on things like stadium rights and bailing out other failed crypto companies. Collateral falls to a value of 0, and the money is spent.
The money that you spent to pay for the bitcoins exit the system during the purchase. Most likely paying the Ferrari of the seller.