Yeah, the tool is specifically designed for solos and small teams with basic needs and simple workflows. Big teams will find it not powerful or flexible enough. Thanks for your feedback. I appreciate it.
The free tier is not a perfect fit a solo person for the same reason.
Wonder if it could be worth trying offering tiers based on your vision for different size teams. Eg a solo person gets a single user (no user management features), no chat, no any multi-user features.