I have been dealing with my bank recently. They have a hard limit on online transactions. Anything below the limit must be done online, anything above must be done by a branch worker. They really don't want to deal with transactions below the limit, so even if you show up in branch to do the below-limit transaction, they'll just walk you through the web interface at a public computer in the branch.

I had to make a couple of above-limit transactions, which meant going into the branch. While there, I left behind some documents that I had not intended to. So I wanted to phone the branch to confirm they had them before returning to pick them up. Upon noticing, I rang their branch phone number printed on my reciept. It redirected me to their central support phone system, despite being a local number. The option to speak to a person was behind a four deep phone tree, with each step playing a minute long message asking me if I knew the types of transactions their website could handle before listing out the tree options.