could not login into the customer portal because he lost/forgot the password
could not perform the password recovery procedure because his answer for the security question is some nonsense like 'blade-purge-satin-dash'
*shrug_emoji*
I ran into one once that a 6 character minimum length for the answer.
> I ran into one once that a 6 character minimum length for the answer
This is a problem too, but at least it works if you manage to talk to a living person - even if you don't remember exactly how did you wrote something you can prove you know the answer for the security question. With 'cp359-qreor-534wej' as an answer you have no chance.