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We are, indeed, very careful about new customers and limits, but we do this not to be mean, but to prevent abuse. Preventing abuse also means improving the overall performance for all of our customers. So by being careful about limits, we are also trying to make your experience -- in the end -- a much more positive one. --Katie, Hetzner

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I mean, is there a feature in the UI to charge the account by like 20$ for old customers? Last time I checked the FAQ, you can only do so by direct wire transfer of your bank not Hetzner UI.

Well, why not? With SEPA ICT wire transfers are instant and cheap, why build a custom web UI with fraud handling and all that if you can just use SEPA transfers?

I've seen a lot of customers frustrated with the limits and how reluctant you are to raise them, I assume because people weren't paying their invoices.

Perhaps it could be an option to let people back up their words with money up front? I.e. put $10k in the account, proves you can probably afford more than 10 servers.

Given that they mention abuse elsewhere in this thread, I assume the problem is related to stolen cards and thus can't really be fixed by accepting money upfront.

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