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Something similar happened to me. A server I have was very frequently randomly restarting, and I tried everything to solve it, i.e factory reset, reinstalling my services. I contacted customer support and they offered me to take it offline and perform some tests on it that could take more than 10 hours. After I insisted a lot, they offered me a one time server replacement, which magically fixed the restarting issue.

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Thanks for writing about how our team helped you resolve the issue. Have you been happy with the rest of your experiences using the cloud products? --Katie

That's not what we wrote. The support team replaced the server after a lot of cajoling. That experience needs to be fixed.

You thinking this was a positive experience only makes me more concerned about your customer support.

Let's hope I don't need another "one-time" server replacement because of your faulty servers, because I already used mine. 10 hours of downtime with angry customers on my tail sounds fun.

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