I'm not sure.

Admittedly, I genuinely try and avoid getting into pissing contents. Nobody wins, and you both get wet.

In this case, though, the guy at Ocean seems to think that he's far more important than anybody else at the table, including his customers.

As a business owner, this is not only a horrible attitude to take, but very dangerous. It's exactly like being the toughest kid in the neighborhood, which is great, until you meet the tougher kid from the next block over.