I’ve had a similar pleasure in the early 2000s. It may seem absurd, but from a business perspective it makes sense: so many support questions fall into a gray area of “this is really not our business because the customer doesn’t know X, but without solving it they’ll be unhappy”. It makes sense to just say “fuck it, we’ll help them with anything, as long as they’re paying”.

It’s a similar approach as we take at my current employer. If you’re using our database products, even if you’re stuck doing basic python stuff, don’t know how docker works, or an absolute noob at AWS, we’ll help you. The time we spend is cheaper than losing business, and enterprises love it.