This is pretty much why I hate ticketmaster. Too many brokers/scammers using programs like this, so the everyday consumer can't purchase tickets as they're sold out before the presale!
Yes you are right but the fact is that most people preferred ticketmaster if they want to buy tickets, and this software is really awesome in getting tickets online within a single click, if you want ticket a single or in a bulk.
It is looking a nice bot application for getting tickets, it is always difficult to purchase tickets online, but I hope this software can pull tickets easily.