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Comment by neilv | Hacker News Reader

When I saw the headline, my first reaction was "You did a chargeback against a huge company from which you can't afford to be auto-unpersonned?! You crazy!"

Then I skimmed TFA, and they said that a CSR for the company told them to.

Maybe HN escalation will work, this time. But we should really figure out how the critical unique huge consumer tech companies can solve their due process problems, and be more consistent with US principles of society.

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A good start, at least with Google, might be for them to give anything resembling a fuck about their non-advertising customers.

My experience is that they seem to have this mindset that if you aren't paying them for advertising specifically, you're not a customer, you're a user - the product - which is true if you aren't paying them at all, but isn't even remotely the case when you're giving them money in exchange for a product. Absolutely horrendous customer service every time I've needed to contact them.

So the question becomes, why do you continue to give them money? I can't think of a single service they provide where they are the only game in town.

Don’t worry, you can traffic billions of ads a month & they still won’t care. Madness. Everything is automated.

US law doesn't seem to align with "US principles of society" if we even have such a thing. Without better consumer protection laws companies aren't going to improve in this respect.

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