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Comment by tyingq | Hacker News Reader

It happened to me with both providers I mentioned. With Frontier, it's when they bought Verizon FIOS, and I lost several movies. On Amazon Prime Video, I lost 2 seasons of a British detective show.

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This should never happen on Prime Video. Major breach of customer trust.

If it’s happened to you please call customer service and complain. If they can’t fix it or refund you, please get in touch with me and I will try and get it fixed for you

This has been going on for years.

https://www.slashfilm.com/574053/amazon-sued-purchased-movie...

What angers me the most is that they never bother to get subtitles (closed captions) on a lot of films I'd like to watch. Being deaf, it's a major pain when a decent film doesn't come with subtitles !

have you really bought it, in terms of paying extra money besides the prime costs just for the show? Or just subscribed to prime? Since you put "bought" in quotes I guess it could mean both. And I think LeoPanthera was referring to that things that are payed extra for shouldn't vanish - which would also have been my understanding. So far everything payed extra for is still there - but it's a sample size of 2 mainstream movies, so it probably doesn't tell much.

I mean specifically paid to "buy" that movie and/or TV show. As opposed to either renting it, or it coming with the service subscription. I put "buy" in quotes because in hindsight, that's clearly not what happened.

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