> National Merit hadn’t included enough stamps on the package, but nevertheless it got to Bonitatibus by mid-October
The parent is basically complaining that the school didn’t drop everything and make handing out certificates to 240 students their top priority.
They were handed out to student a few weeks later
> One former student said he learned he had won the award through a random email from the school to a school-district email account that students rarely check; the principal neither told his parents nor made a public announcement
So the students were notified by email, which they don't bother checking, and it's only the regular old mail that was slow to get to them (for regular old mail and physical constraints reasons, nothing extraordinary).