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You also have to deal with the segment of the homeless population that seeks shelter on the trains, and the ones that aggressively panhandle. I have rarely ridden a CTA train without being accosted with demands for money from people who "just got out of prison and am trying to get on the right path" etc.

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Oh. Please. You must either be an overly sensitive person or a fiction writer. Your description is a little rich in the drama department.

He's not being even a little bit over-dramatic. You clearly don't ride the CTA.

That's not unique to CTA. That is the nature of public transportation - you will always deal with those characters.

Its no big deal. The usual response is to ignore them and generally they will go away (unless you are up very late at night). Nothing too different from ignoring the beggars coming up to you during a traffic stop. I am not sure why the OTP is making an issue out of it.

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