I hope your damages are minimal.
What would it take for southwest to remedy the station for you?
I know it's hard to say. You may never get your bags.
I'm basically valuing any future southwest credit as $0. All of my air miles at $0 too :(
What would it take for southwest to remedy the station for you?
I know it's hard to say. You may never get your bags.
I'm basically valuing any future southwest credit as $0. All of my air miles at $0 too :(
I think I'd want the following:
All my property restored as it was (whether physically or through paying for replacement costs). Full reimbursement for replacement flights, clothes, rental cars, gas, food, and other expenses incurred due to their negligence. Some kind of additional multiplier on top of that as an apology for the stress inflicted.
On my American flight tonight I added up just the total I've paid to fix Southwest's screwup, and it's already almost $1k before my luggage and not counting the refunded cost of my trip. My baggage foolishly contained at least one article of clothing which is genuinely irreplaceable. I don't know how I'd calculate the cost of that.
So we're looking at two or three grand of compensation before I ever even consider being a customer again.
I'm probably not worth it.
This year, I've had a perfect record: 3 air trips, and my luggage got lost on all 3. And yet every single bag got delivered eventually.
If you think about it, it's a matter of geometry: Airports don't have infinite storage space, so much as they'd like to lose luggage permanently, airlines have to deliver it to customers to make room for new lost luggage. And as bad as most carriers are, they wont resort to outright wanton destruction of luggage.