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That page describes Southwest's obligations after "controllable cancellations." When a cancellation is outside their control, Southwest only offers to "seek to arrange a discount" on accommodations. They list "weather" and "FAA-required crew duty limitations" as elements outside their control.

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SWA has been telling affected passengers to keep their receipts for reimbursement later, so hopefully once things clear up, they will go beyond the letter of their policy to help make things right with their customers. No guarantees, but also not many options otherwise for those of us affected.

Their brand is going to need it, so whatever that cost is will probably be worth it for them.

This hasn’t been weather related in days.

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