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So I know a victim of a phishing scam. She got tricked into confirming a transaction from her bank account. She called her bank minutes after it happened, but they told her that they are not able to reverse the transaction. However, according to them they are investigating if they can do something for her based on what they call "good will".

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Where the bank was based? Not all jurisdictions have the same banking standards.

Switzerland (I was as surprised as you are).

As far as I know, successful SEPA transactions are impossible to reverse. She was tricked during a weak moment into confirming via 2FA what she deemed a legit transaction, but as far as I can tell, she was on a fake banking website. The bank can claim willful negligence, which is hard (but maybe not impossible) to disprove.

> She called her bank minutes after it happened, but they told her that they are not able to reverse the transaction

Which bank is this?

Why wouldn’t they be able to reverse the transaction?

What do the police say?

Obviously she has contacted the police? as (unlike crypto) the police can get involved.

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