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Can you email me at my HN username @stripe.com? I'm looking into this right now.

sent you an email.

Thanks, replied.

While you're at it and looking into things, maybe look into your support organization and have them properly handle these types of issues when they come in through regular channels as well. The fact that people have to use HN to get a hold of someone who cares is ridiculous and does not make Stripe look like a company I'd ever want to do business with.

When you introduce elements of risk outside of Stripe's control it can affect how our support team is able to respond. We respect that users will use any channels they are active on to challenge decisions. I'm actively looking into OP's issue and will be in contact with them until it's resolved.

We could opt not to respond to issues on Hacker News on New Year's Eve—but we do. That's what supporting each and every one of our users looks like in practice.

Nothing has changed from what I wrote on: https://news.ycombinator.com/item?id=34037757.

If you get better support from a news aggregation site’s comments than you get from official support channels, those support channels are defective.

This discussion shouldn’t have to happen here to begin with.

Reply on news.ycombinator.com