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Comment by null_object | Hacker News Reader

Are you seriously saying that Apple wiped all your “friend’s” files - completely obliterated what could have been unique work or memories - without even telling her, or asking permission first. Then effectively said “seeya!”

This doesn’t even remotely match any experience I’ve had with Apple or Apple devices in almost 25 years of use.

I’d check back with your “friend” and make sure she was telling you the whole truth.

PS: the serial number of her laptop is printed on the bottom of the case - which should address this very, very strange story implying the Apple staff slipped her a dodgy beat-up old laptop. The number should match her invoice and the box (but I guess your friend doesn’t have an invoice or a box, or probably any other way of identifying her laptop other than ‘stickers’)

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Yes, I was with her when she picked it up.

> Yes, I was with her when she picked it up.

Ok in that case your story must be 100% true and no at all made-up for cheap HN upvotes. Thanks for the clarification.

PS: get back to us when you’ve checked the “switched” laptop serial numbers against the “friend” invoice, box and other ways to verify the identity of the device.

I never said the laptop was switched. She was expecting to not pay and have her files instead she had to pay, lost her files, lost her stickers and her laptop and screen is scratched (Apple said they will replace the screen when they get the part).

> cheap HN upvotes.

I'm being downvoted and called a liar.

Only by the Apple fanboys, I wouldn't take it personally.

> Only by the Apple fanboys

This is such a pathetic line.

The story is so full of inconsistencies and the poster is backtracking fast on the clear initial implication that the laptop was somehow switched for an inferior replacement - but you're downvoting people for being "Apple fanboys" when they call it out.

I don't downvote people for posting negative experiences and constructive criticisms. If anything is "pathetic", then I would suggest doing such a thing is.

I think the "friend" story is dubious, but to hop onto your point, one can also log into https://appleid.apple.com and verify a device's serial number, in case of loss or theft.

The serial number is only on the bottom shell.

> Are you seriously saying that Apple wiped all your “friend’s” files

Why is it so hard to believe? The machines aren't modular or repairable, everything is soldered on the main board. The T2 security prevents cloning of the SSD.

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