My experience was a 2017 model developing keyboard issues after ~2.5 years, The repair took a less than 48 hours from drop off to return and it appeared the device went from MN to Texas and back in that time. Additionally since the repair required an entirely new laptop I got a fresh case and battery with zero cycles.
No apple care, no repair fee. It's hard to imagine a scenario where these repairs didn't obliterate the profit from an entire generation of macbooks.
Apple makes a shitty keyboard and it's the best thing to ever happen to Fedex?