Try to tell Google, Verizon, Microsoft, American Express, et cetera, that there's something wrong with their servers, or some security issue with their site, whatever, and you'll either not be talking with real humans (Google) or you'll be trying to explain email servers to first level phone support who think that if it works for some people, then the problem has to be elsewhere.
The same goes for companies that have no way for humans to contact them yet have, for instance, old people who need to use them. They ignore ADA requirements for TTD contacts. They have no way to skip their automated phone systems or voice activated systems. They have outsourced people who know nothing about the companies' products and no way to escalate anything. These problems are getting worse over time.